SendGrid is such a mess, feeling more after Twillio bought it but maybe it is irrelevant.
From their admin site, first time you try to login, it says "Page you're looking for cannot be found" briefly and takes you to the login screen, such a bizarre system and they're not willing to fix. It kind of tells what kind of engineers are working.
They only give you 3 days worth of logs for paid customers, until you pay more for extended log option which is laughable and too late when you figure it out as you need older history and it doesn't even show much like subjects, so it's quite useless.
If I try to keep reloading the activity page to see if the mail went through several times a minute, the page says I'm accessing the page too many times and throttles with a warning page...
Also had weird error saying a receiving end's DNS couldn't be resolved and refused to send to a specific domain which is working perfectly except from SendGrid and the support reply is just so helpless, I gave up on that domain.
And it gets worse if you're under trouble as I had an account whose payment couldn't be made in time due to a problem on our side, emails quickly stopped from being relayed and as we pay it in several days, they say the emails can no longer be sent from the spool, which means they all went in limbo with no return email or anything and that was the last of it and we switched to Postmark.
Bizarre tech, helpless support and definitely not made for care to the customers.
From their admin site, first time you try to login, it says "Page you're looking for cannot be found" briefly and takes you to the login screen, such a bizarre system and they're not willing to fix. It kind of tells what kind of engineers are working.
They only give you 3 days worth of logs for paid customers, until you pay more for extended log option which is laughable and too late when you figure it out as you need older history and it doesn't even show much like subjects, so it's quite useless.
If I try to keep reloading the activity page to see if the mail went through several times a minute, the page says I'm accessing the page too many times and throttles with a warning page...
Also had weird error saying a receiving end's DNS couldn't be resolved and refused to send to a specific domain which is working perfectly except from SendGrid and the support reply is just so helpless, I gave up on that domain.
And it gets worse if you're under trouble as I had an account whose payment couldn't be made in time due to a problem on our side, emails quickly stopped from being relayed and as we pay it in several days, they say the emails can no longer be sent from the spool, which means they all went in limbo with no return email or anything and that was the last of it and we switched to Postmark.
Bizarre tech, helpless support and definitely not made for care to the customers.