>Was your service or emails against their terms of use?
a) Not as far as we could tell. It's "plain vanilla-transaction-emails" - think "JIRA-Like Tickets notification" but for Restaurant Maintenance ( product page: https://littlebigstats.com).
b) We have send the 'exact' same type of emails (mostly password-resets and maintenance-ticket-notifications) through them for the last 5 years. So if we were somehow against their terms, their process for vetting/detecting is not working at all.
Sidenote: Sorry I'm venting now - but was a real crappy weekend ! Trying to switch out your email provider and sign up for a new one.
It's not just switching out, it's also about getting verified (100% agree with this step) by the service provider most email service provider can take 24-72 hours(I can understand why). Since it was weekend we actually had to send out a mail to our three biggest customers in Africa (KFC, PizzaHut, JavaHouse) telling them we will be offline for 48 hours :/
Even after BEGGING them to enable our account for another 24 hours while we are being verified by other providers and to get our data off, they outright refused !
We applied to a bunch of email sending services and went with the first one that approved us, which was PostMark and I had a little chat with them via support and signup-process. Was impressed from start to finish by this company and their personal.
For reference AWS-SES took a little over 3 days to approve us.
a) Not as far as we could tell. It's "plain vanilla-transaction-emails" - think "JIRA-Like Tickets notification" but for Restaurant Maintenance ( product page: https://littlebigstats.com).
b) We have send the 'exact' same type of emails (mostly password-resets and maintenance-ticket-notifications) through them for the last 5 years. So if we were somehow against their terms, their process for vetting/detecting is not working at all.
Sidenote: Sorry I'm venting now - but was a real crappy weekend ! Trying to switch out your email provider and sign up for a new one.
It's not just switching out, it's also about getting verified (100% agree with this step) by the service provider most email service provider can take 24-72 hours(I can understand why). Since it was weekend we actually had to send out a mail to our three biggest customers in Africa (KFC, PizzaHut, JavaHouse) telling them we will be offline for 48 hours :/
Even after BEGGING them to enable our account for another 24 hours while we are being verified by other providers and to get our data off, they outright refused !
We applied to a bunch of email sending services and went with the first one that approved us, which was PostMark and I had a little chat with them via support and signup-process. Was impressed from start to finish by this company and their personal.
For reference AWS-SES took a little over 3 days to approve us.