I hate to be that contrarian guy, but I repeatedly put off calling spectrum to cancel our TV subscription (we never ever used it) because it involved talking to an actual salesperson who clearly used all sort of tricks to get me to upgrade to stuff I don't need.
Note: I can upgrade plans on spectrum just fine, but cancellation or downgrades means talking on the phone.
Based on my anecdata, this technique works just fine for companies - either they can charge longer for things that are not used, and/or they get a chance to personally talk to a customer to upsell them.
I'd very much like to believe these technique does work against companies, but I don't see it.
Spectrum was the first company that came to my mind, too. Last week, my mom recently signed up for spectrum & she bought the traditional TV + Internet + Phone package, when she only needed Internet. I've been putting off calling them since I don't want to deal with talking to anyone.
& yep, it is very easy to upgrade your subscription on spectrum's website but there is no way at all to cancel/downgrade online.
Note: I can upgrade plans on spectrum just fine, but cancellation or downgrades means talking on the phone.
Based on my anecdata, this technique works just fine for companies - either they can charge longer for things that are not used, and/or they get a chance to personally talk to a customer to upsell them.
I'd very much like to believe these technique does work against companies, but I don't see it.