I’m sorry you had a bad experience! For me, TJs was by far the best place to shop during the pandemic.
Strict capacity limits, a clearly marked, spaced queue outside the store, and they’d wipe down the carts right in front of you so you knew it was clean. Masks were ubiquitous on customers and employees. It was relief to shop there compared to other stores.
The comment you're replying to was an employee, not a customer! It sounds like the main point is that TJ exploits its employees and is willing to turn a blind eye to their wellbeing in order to make a good experience for customers, which isn't a healthy strategy.
Employee have experiences too? For the most part, if you are making the space safe for customers, you are making it safe for employees. Their specific complaint was a situation that was safe for neither, and doesn't align with what I saw when I shopped there.
Strict capacity limits, a clearly marked, spaced queue outside the store, and they’d wipe down the carts right in front of you so you knew it was clean. Masks were ubiquitous on customers and employees. It was relief to shop there compared to other stores.