It's easy to see where both sides originally began from:
As a web hosting provider owner myself, I can see where the default assumption that paypal disputes automatically equal fraud originates. Sadly though it's not the correct stance to really take -- and one has to distance themselves emotionally from every situation (particularly as 'Director', in this case, like Jules) otherwise it'll turn into a shitstorm just about 100% of the time.
Allowing it to descend to the point where backups were deleted is just an absolutely appalling situation though. I've given clients the boot before, but descending to the point where removal of their backups occurs after suspending them is just wrong.
As a provider you're the technical link between someone and their content, and your goal is to protect that content with everything you've got: Destroying it yourself is simply disheartening.
It's sad to see that thiswebhost* has arrived at this point, but the good news is all it will take is some effort & 'emotional distancing' to really improve. I know not many years ago I was in the same position as a fledgling company owner where it's very easy to take things to heart.
Hopefully thiswebhost* can dig through some backups (assuming they still have some) and provide the users with their content.
Allowing it to descend to the point where backups were deleted is just an absolutely appalling situation though. I've given clients the boot before, but descending to the point where removal of their backups occurs after suspending them is just wrong.
As a provider you're the technical link between someone and their content, and your goal is to protect that content with everything you've got: Destroying it yourself is simply disheartening.
It's sad to see that thiswebhost* has arrived at this point, but the good news is all it will take is some effort & 'emotional distancing' to really improve. I know not many years ago I was in the same position as a fledgling company owner where it's very easy to take things to heart.
Hopefully thiswebhost* can dig through some backups (assuming they still have some) and provide the users with their content.