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PC makers made extra money on each PC sold by bundling other people's apps for them. Until recently, this was a reasonable business strategy, since users didn't have much choice and had to put up with the poor experience, so why not make extra money at the minor cost of frustrating your customers?

For wireless companies, the custom branding is how they hope to be considered more than just a dumb pipe by providing additional "value" to users. This is why Verizon bundles their Vcast music store, and AT&T includes their custom Navigation and Yellow Pages apps. They desperately want to be seen as content companies. This is not a reasonable business strategy though, because the more they frustrate their customers with this nonsense, the more those users will flock to the pristine shores of iOS, where carriers have even less control, thereby cementing their position as a simple utility.



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