why does 1password need ongoing support? Take these strings, encrypt them. Let me decrypt them using a password i specify. Let me search for them and sort them.
I mean, I don't know - I don't work at the company. But it seems internally inconsistent to me to like the product, but have disdain for the professional judgement of the people who make it.
It seems like you'd be happier with a community product that has less support, but is available for free - and thankfully you have that option.
Done.