> So aside from being responsible for the bad actors they choose not to exclude, they should also be responsible for the actors they unfairly or disproportionately exclude.
I entirely agree. I think that this could be made quite general: when a private entity is in a position of gatekeeping a large proportion of a market (say, 30%), then it should automatically have a universal service obligation - unable to arbitrarily choose not to do business with those it finds inconvenient. "Fired" customers should have legal recourse under the universal service obligation. Abuse (by a fired customer) would be an acceptable reason to fire that customer, but the business would have to demonstrate abuse to a legal standard of proof.
Business owners might consider this to be an unfair burden. I see it from a socialist perspective: if you're a big player, that's the burden you must bear in order for the market to remain a fair place to do business.
I entirely agree. I think that this could be made quite general: when a private entity is in a position of gatekeeping a large proportion of a market (say, 30%), then it should automatically have a universal service obligation - unable to arbitrarily choose not to do business with those it finds inconvenient. "Fired" customers should have legal recourse under the universal service obligation. Abuse (by a fired customer) would be an acceptable reason to fire that customer, but the business would have to demonstrate abuse to a legal standard of proof.
Business owners might consider this to be an unfair burden. I see it from a socialist perspective: if you're a big player, that's the burden you must bear in order for the market to remain a fair place to do business.