I have to disagree. One of the reasons I've used Macbooks for work for ages now is if something goes wrong, I can just pop over to the apple store and have a replacement within about 30 minutes. Don't even have to restore, can just target boot my backup and be back working immediately, and can save the restore until the evening. I've had one instance where this saved me 5 figures easily (wasn't even the macbook's fault, I fell on my bike going over rail road tracks).
Yeah, you pay a premium in terms of price for that, but it's a no brainer imo.
That said, I have a lot of Dell hardware I like too. I still use two 2407wfp wide gamut monitors on my gaming PC and don't see any reason to change them until there's a 4k monitor I really want. They're bulletproof, and I even bought them used off Dell's outlet site.
This didn't work out for me in spite of going to the apple store: I was told to drop off my laptop. They then proceeded to 'lose track' of the machine and I eventually got it back after nearly 5 weeks and multiple escalations with 'customer support'. This is a 6 month old mbp pro 16" from work with applecare.
Exactly this. You make yourself and your ability to work depend on applecare. If everything works fine, lucky for you, if not well that is when the problem starts.
When you repair the device yourself you are independent from such a service. You could get hardware parts from any store you like and you might have some replacement parts at home.
Don't get me wrong I don't think that applecare is bad, but I do think it is better to have more options. Therefore I think it is best to have something like applecare plus the ability to repair the device yourself if necessary.
That's you, but a lot of people don't live next to the Apple store and with business laptops, people come to you, to replace the device , repair or anything else.
With Apple Business leasing-program laptops, Apple Store employees come to you to replace/repair the device. Of course, that only exists in the places that Apple Stores do.
Yup. I have coworkers in central America where getting a new apple is both a huge PITA and far more expensive than in the US.
One of my other friends had a Dell service business for a couple years, so I'm definitely familiar with how it all works. He uses macbooks these days too.
Working with smaller / early stage startups I've never had an IT dept that I could pass it off onto.
Yeah, you pay a premium in terms of price for that, but it's a no brainer imo.
That said, I have a lot of Dell hardware I like too. I still use two 2407wfp wide gamut monitors on my gaming PC and don't see any reason to change them until there's a 4k monitor I really want. They're bulletproof, and I even bought them used off Dell's outlet site.