FTA: That sort of works, but it also creates a weird dynamic because the tech teams don’t have the training nor the explicit mandate to mess around with other people’s jobs.
Here in Belgium, I did that kind of work for 14 years. The fact is that you have to have in your IT team people knowledgeable with business. When I say knowledgeable, I mean, they understand the business at least as well as the business people themselves. When you talk to business with that kind of team, it's much easier.
Now, the problem I had is not the form, it's the business process behind. Changing these is super hard because inertia is there. Also you have to take into account years and years of little shortcuts, exceptions, etc. that somehow now are part of the process. It's really tough to bring everything together.
Reminds me of this interview with Elon Musk, where he talks about Conway's Law and how they mitigate it at SpaceX: https://youtu.be/cIQ36Kt7UVg?t=206
It's very hard to design an efficient system when the people writing the requirements and the people implementing them don't really understand or talk to each other.
Here in Belgium, I did that kind of work for 14 years. The fact is that you have to have in your IT team people knowledgeable with business. When I say knowledgeable, I mean, they understand the business at least as well as the business people themselves. When you talk to business with that kind of team, it's much easier.
Now, the problem I had is not the form, it's the business process behind. Changing these is super hard because inertia is there. Also you have to take into account years and years of little shortcuts, exceptions, etc. that somehow now are part of the process. It's really tough to bring everything together.