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Nearly every industry. Pareto optimization implies that in almost all circumstances you get more bang for the buck investing in improving the experience of your 90% of users than the remaining 10%.


That all sound very theoretical and tech-bubble.

Try telling the sales people that their bonus checks will be cut 10% because you can't be bothered to build for every customer.


Seems a bit hypocritical to me, since I have hardly ever met a startup programmer/sales person that cares about the accessibility for disabled people of their product.


Who said anything about startups?


Not if the neglected 10% are the whales, or influencers.




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