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> Both of those could be 5-10 people with the right skills (called it an "infrastructure" team)

Why not call it just the IT team? What would the difference be, really?



You could call it that. But in the context of the article, an "IT Department" (the term it actually uses) in many large non-tech companies, connotes heavy-handed control and -- usually -- poor user experience. I suspect many companies would want to avoid that poor experience, whatever they name the people who manage their tech.




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