As many others have commented, IKEA's online ordering has always been bad and so has been their service, delivery fees are also quite high (in the UK at least).
IMHO, their focus is the in-store experience and have an online offering because they feel they have to but they never wanted to develop it too much.
Even their "click and collect" service is quite bad in my experience (but maybe that was that particular store): It's not well organised in-store, the collection area looks a mess, and the employees are uncaring.
IMHO, their focus is the in-store experience and have an online offering because they feel they have to but they never wanted to develop it too much.
Even their "click and collect" service is quite bad in my experience (but maybe that was that particular store): It's not well organised in-store, the collection area looks a mess, and the employees are uncaring.