IKEA's online shopping even sucks in Sweden, with shipping being expensive or online ordering unavailable for many products. Honestly their rate if innovation kinda sucks outside their narrow field of expertise (huge furniture warehouses). Like, they have for decades been discussing offering small stores to sell everyday necessities to customers who can't or won't travel to their warehouses outside the cities, but nothing has come out of it.
On the US site I can’t even log in and view my orders. I have to paste in the order number. I also noticed my “IKEA family” login doesn’t work at the normal IKEA login page which makes me think it’s two distinct systems with some kind of federation. It’s bizarre and I can only imagine the legacy cruft and/or dysfunction that led to this.
If this is how bad it looks from the outside I can only imagine what it’s like working there.
It seems like something is maybe starting to happen with the small city store idea - in NYC, IKEA already has a pretty normal-sized store in a relatively industrial area of Brooklyn, but recently opened an experimental small-format store in Queens and has a really small-format store in Manhattan.
They're headquartered in the Netherlands and it sucks here as well. Their operations are not optimised for a high volume of online orders and their website does a really poor job of handling that.
