Why is it her job to make a mob happy? She was targeted for nasty treatment and doesn’t owe them anything. It would be nice if there was a way to get those people to start contributing positively to the world but their decision not to do so is their responsibility alone. If this made her feel better after having to put up with that, I’m not going to fault her for it.
It's not her job to make a mob happy. It's also not her job to make users and contributors sad because it looks like she is callously dismissing their concerns and calling them "haters". There are other, better ways to make oneself feel better than making other people feel worse.
