There's a difference between changing the pricing model and raising prices.
gitlab is changing their pricing model; as near as I can tell, they want to be a source control / jira / CI all-in-one environment. My guess is the willingness to pay vs github for just plain source control isn't there.
:shrug:
This is the risk with saas though. Customers are adults; they can choose to continue using your product or not. If customers don't want the saas they buy to be able to change models or raise prices, their choices are (1) don't use it; or (2) sign annual or even multiyear agreements. And if a company evaluates software that won't make multiyear commitments to them, they should take that unwillingness into account when choosing which vendor to use.
gitlab is changing their pricing model; as near as I can tell, they want to be a source control / jira / CI all-in-one environment. My guess is the willingness to pay vs github for just plain source control isn't there.
:shrug:
This is the risk with saas though. Customers are adults; they can choose to continue using your product or not. If customers don't want the saas they buy to be able to change models or raise prices, their choices are (1) don't use it; or (2) sign annual or even multiyear agreements. And if a company evaluates software that won't make multiyear commitments to them, they should take that unwillingness into account when choosing which vendor to use.