Eh. Most of the Red Hat projects people complain about are targeted mainly at desktops, as opposed to servers. And when it comes to desktops, Red Hat’s biggest competition isn’t Ubuntu or CentOS or whoever; it’s Microsoft. There are far, far more users using Windows, who might be convinced to switch to Red Hat if it works well, than there are users using other Linux distros, who might be convinced to buy support if the packages they share work poorly.