Since COVID I’ve used DoorDash more than ever. I got the dash pass with my cc and have been ordering a couple times a week. That is until I finally cancelled over some recurring bad experiences:
1. The food is wrong often. Whether it’s the dasher’s fault or the app’s or the restaurant’s who knows, but it happens too frequently. Granted DD gives an automatic refund in credits but our meal is ruined at that point and no one wants to wait another hour to roll the dice on a DD order.
2. All the good restaurants are leaving DoorDash. Maybe this is more so a trend in my town but at the beginning of COVID there were lots of great restaurants on it and now there’s just chains like Chipotle and McDonalds. Apparently it’s not just DD that loses money on these orders.
Now I will just call the restaurant directly and pick it up myself. Much better quality control, timing, cost and selection.
To make matters worse when #1 happens, DoorDash apparently uses temporary disposable numbers for their drivers which get TERMINATED as soon as the driver marks your order as "delivered."
I once couldn't get a hold of my driver after opening the bag and seeing 1/2 my order was missing. Number was disconnected, and couldn't text it either.
#2 is because apparently DoorDash and Uber Eats takes 30-40% commission on the order! How are they even able to get away with this robbery, especially in an industry that already has low margins (apparently).
> The food is wrong often. Whether it’s the dasher’s fault or the app’s or the restaurant’s who knows, but it happens too frequently.
The dasher doesn't actually order or make your food, they just pick it up and drive it to you... AFAIK the restaurant has an app aka "the tablet" which they receive orders on that they can press a "ready in 15 minutes" button on when the order is ready.
1. The food is wrong often. Whether it’s the dasher’s fault or the app’s or the restaurant’s who knows, but it happens too frequently. Granted DD gives an automatic refund in credits but our meal is ruined at that point and no one wants to wait another hour to roll the dice on a DD order.
2. All the good restaurants are leaving DoorDash. Maybe this is more so a trend in my town but at the beginning of COVID there were lots of great restaurants on it and now there’s just chains like Chipotle and McDonalds. Apparently it’s not just DD that loses money on these orders.
Now I will just call the restaurant directly and pick it up myself. Much better quality control, timing, cost and selection.