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> I’m hoping that an org like GitLab is able to keep building on and catering for this space.

That's not really an option for organizations whose main product isn't code, no?



Yeah, Jira is the standard issue tracker precisely because it works on all levels of the organization, not just the "code monkey" ones.


We (GitLab) have strong planning features but are missing workflow enforcement. GitLab also has a wiki but it is less user friendly than Confluence.


What we mainly need is cheap/free non-coding users. I'm really not comfortable paying for a gitlab seat per support staff we hire.


Thanks for the thought, I have forwarded it into an issue discussing a similar topic on issue management for specific groups not counting towards the license limit: https://gitlab.com/gitlab-org/gitlab/-/issues/2105#note_4326...




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