In your example you keep saying 5m as though thats the industry standard sla for security. Thats probably fine. The problem is that if the time is unpaid, theres no balancing force to get people through the queue. If you have to spend more on security guards to get the median time to check someone down to 5m, why would you do it if you dont have to?
My average wait time was less than a minute.. though on a few years days i'd wait 5 minutes or more. I don't disagree with you... Just curious where people think the line is drawn. I personally look at this from the other side -- if we were more accepting of remote work, would cities be so large? Traffic so bad?
But obviously, that's not today... So should the Starbucks employee be paid for their commute time? Is it their choice to drive 45 minutes to work? Or is that a mandated job function by applying? What if they were transferred? It's no longer the employee choice, but a business requirement to work there.
Like I said, thought experiment. I agree, paying for the time created incentive, probably a good thing.
