I worked in an area where it is really hard to figure out exactly what workloads were being run and where it would have been extremely useful to know even basic things like CPU utilization patterns, network throughput patterns, etc for a specific customer.
We had access to absolutely none of that information. We flew blind, relying entirely on the fact that we gave our customers enough hand-holding support that they would willingly volunteer information about their workloads so we could help them optimize it/save money.
No one even attempted to get more detailed customer information AFAIK because it would have been extremely against company culture. That isn't Earning Trust or having Customer Obsession. The idea of reading data in someone's S3 bucket or inspecting what is happening inside of someone's EC2 instance in any way was unthinkable. Amazon is huge and imperfect, but from what I saw AWS takes data privacy extremely seriously.
We had access to absolutely none of that information. We flew blind, relying entirely on the fact that we gave our customers enough hand-holding support that they would willingly volunteer information about their workloads so we could help them optimize it/save money.
No one even attempted to get more detailed customer information AFAIK because it would have been extremely against company culture. That isn't Earning Trust or having Customer Obsession. The idea of reading data in someone's S3 bucket or inspecting what is happening inside of someone's EC2 instance in any way was unthinkable. Amazon is huge and imperfect, but from what I saw AWS takes data privacy extremely seriously.