– Video chat integration (not as seamless as Teams)
– Threading (not as good as Zulip)
– Information discovery (i.e. slow search)
In addition, Slack faces a bigger challenge that the “moat” described by OP might not be as defensible as the author suggests. I’m not convinced that an “enterprise social network” is a key feature sought by users of chat apps, and even if it is Microsoft has the stronger hand with its Office 365 user base supplemented by LinkedIn.
– Video chat integration (not as seamless as Teams)
– Threading (not as good as Zulip)
– Information discovery (i.e. slow search)
In addition, Slack faces a bigger challenge that the “moat” described by OP might not be as defensible as the author suggests. I’m not convinced that an “enterprise social network” is a key feature sought by users of chat apps, and even if it is Microsoft has the stronger hand with its Office 365 user base supplemented by LinkedIn.