Papa John’s is kinda unique in that they game themselves quite often and use it to their advantage. I will order pizza and have zero problem with the delivery or order and I’ll get one of those “we’re sorry” postcards. It’s just a better than average coupon and since they expire quickly there’s pressure to use it.

I’m kinda surprised (and happy) that all these delivery startups haven’t figured out that bs customer service can be a way to make money.