IMO RIM needs to "pivot" and enable their consumer devices for activesync. I think there's still a market for their BES software in the Enterprise, but the majority of small & medium businesses don't want to have to have a BES for their users to have email on their phones. Most of them have Exchange servers with activesync already in place. RIM even gives away the BES Express software for free now and still we have clients who aren't interested. From my experience with BES (Working for an IT Services provider with over 300 clients) I have found it to be a huge POS that works when it works, but when it doesn't it usually requires either a blackberry specialist, or a call to RIM's support.