As a current Jira admin, I constantly have to fight this. A non dev team came into Jira and implemented a huge octopus of a workflow (despite my strong advice against it) and were shocked to find out it didn't really help them work better.

The handful of teams inside that department that I've gotten to switch over to a simpler To Do / In Progress / Done style workflow have been much happier.

Jira has many, many faults, but most of them are what the users do to themselves.