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I would argue it benefits the customer, who can now download an app and use it for free.


But they aren't getting an actual experience. They are getting some crapfest the company has put together to satisfy some idea Apple had about how they should run their business. The app is a distraction and won't really be anything more than that since the company's priority is the actual paid service. It lessens the platform and creates a bunch of advertising-ware as opposed to function apps.




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