Rough and unpolished, perhaps... but zoom is super popular because it's dead simple and gets the job done, and all the big players could learn a lot from them about putting end users first and not trying to leverage them just to push other products. To me the only question is whether Zoom will screw it up by emulating the mistakes that the big players have made.
I've been juggling a lot of meetings between Zoom and my kid's school on different platforms, and the difference between Zoom and Google Meet is night and day. Schools are mostly switching to the latter because of the security concerns, but damn is it terrible. It's like Skype from 15 years ago.
