His statement about bigcos doesn't really jibe with mine. Bigcos are just as concerned with opportunity cost as startups, at least if they're concerned about earnings at all or are run well. You will not have headcount to attack all the problems you have at once, and you'll constantly be chasing revenue/COGS-R opportunities instead of fixing those UI glitches QA found 2 years ago that have workarounds. The day you stop chasing opportunities is the day your headcount gets taken away. It's simply not worth paying someone 6 figures to tackle those issues.
Startups will often have many obvious relatively simple things they're not doing. They're moving very quickly, but they have a small team and have to ruthlessly prioritize.
A larger company is generally not moving as quickly, and the scale of the things that they're choosing not to do for opportunity-cost reasons gets much smaller.
I worked for a money transfer startup at one point. You could use it on Android and iOS but not on desktop/web. We just hadn't gotten to it yet. If they're successful but still mobile-app only in five years, though, I'll expect that it's for reasons like "we looked into web but fraud rates were much higher" instead of it just being a matter of priorities.
