If you propose a new videoconf solution, and the first time a C-suite or major prospect joins the call the call buffers, or someone doesn't have the right drivers installed, or someone doesn't know how to click the link - you are absolutely getting hauled over the coals afterwards.
No one, at any company wants to get the "We're a technology company - why can't we organize a video call?" line.
Convenience is often neglected by people proposing a privacy-conscious, self-hosted FOSS alternative that merely requires you to install it from binary and configure your own Digital Ocean droplet, but it really does matter.
This is absolutely true in practice, but there are degrees. Approximately 0 people are going to go full tinfoil hat and setup their own self-hosted FOSS solution, but we absolutely should care if a product like Zoom does something like, say, installs a local web server to bypass security controls on a user's browser which can potentially open up any number of devastating remote exploits that would be easy to exploit by any script-kiddy.
The fact that most users don't care is more reason why product developers HAVE to care. I could just as easily say "only paranoid security people care if we hash their passwords in our database so why waste the CPU cycles?" And I would be right, the vast majority of users don't know anything about storing passwords securely but they absolutely care whether their passwords get pilfered by an attacker and used to compromise their account.
If you propose a new videoconf solution, and the first time a C-suite or major prospect joins the call the call buffers, or someone doesn't have the right drivers installed, or someone doesn't know how to click the link - you are absolutely getting hauled over the coals afterwards.
No one, at any company wants to get the "We're a technology company - why can't we organize a video call?" line.
Convenience is often neglected by people proposing a privacy-conscious, self-hosted FOSS alternative that merely requires you to install it from binary and configure your own Digital Ocean droplet, but it really does matter.