Sure, but there's plenty of space between offering Google-level support and getting it 100% right. Aim for 100%, not for Google. It's not their terrible support that made them successful, don't copy that part of their operation.
Setting the tradeoff in cost / effectiveness where Google did is probably part of the alchemy of what made them successful in the way they are successful (though offering better customer service and "white glove" treatment to a smaller customer base is also extremely likely to be a viable business model).
