If they did their job, I'll give them the "you did your job" 5 stars.
Even if the company has systemic problems, they still need to pay bills as long as they still have the job.
Finding another company is a smart option. I'd also write to the management to explain why that problem is blocking you from doing business with them, without mentioning who you spoke with.
Even if the company has systemic problems, they still need to pay bills as long as they still have the job.
Finding another company is a smart option. I'd also write to the management to explain why that problem is blocking you from doing business with them, without mentioning who you spoke with.