Oh they do. What you're sensing is Google's lack of any kind of respect or care for their content creators or customers. You'll see this across every product they offer. Google develops systems that suits themselves, puts pressure on the rest of the internet so that nobody can compete, then they stagnate and sometimes fail leaving no real alternative.

Does Google care when their products fail? No, they just move on to the next data vacuum one of their developers designed or that they acquired.