I know you must be sick of hearing this, but - do you guys support Silicon Valley Bank yet? We'd love to give Indinero a try.
Presumably if you don't support SVB we could still manually enter transactions? (We might actually do that - SVB's online banking might be the worst I've ever seen, and that's saying something.)
Just want to note that shortly after I posted this, someone from SVB emailed me personally to let me know that they agree their online banking needs improvement, and have a relaunch in the works.
In our offline experience with them, we've found their customer service to be very good - personal, efficient and understanding (the latter was important given our circumstances as immigrant founders).
I just went to check out InDinero and linked up my personal accounts to see how it worked. I have to say it was so nice, easy clean, etc. that I think I might start using it to monitor my personal accounts, it's 10x better than my banks online banking pages.
My wife and I run a Salon and I WANT to use InDinero... but it really seems like it's focused on super-small businesses. Is there value for a $500k+ revenue 12+ employee business that I'm missing? I'm not super happy with LessAccounting, but I still want to keep track of per-employee revenue and payouts and what not :\
I've definitely tried quickbooks and it is a bloated, feature-ridden, trainwreck that requires weeks of training. Doing simple things like setting up categories and viewing transactions become ridiculously difficult and time consuming.
I like lessaccounting because it has some of the features we need, but it's really setup for invoice-based businesses which we are not. As such, there's no way to track things like... credit card payments that a merchant fulfills in May but were actually run against expenses in the end of April.
Just out of curiosity - how do you manage to get data from credit cards and banks? Are you using some third party service, or did you write something from scratch?
Scaling with customer success is the way to go in B2B. I was just talking with one of my customers today, who was worried about going from the $30 to $80 plan. "Bob, my back of the envelope math is that your monthly revenue needs to increase by ten thousand bucks before that happens." "Oh that's fine then."
It might be cool for InDinero to support data imports from our FaceCash POS system. As mobile payments take off more businesses will be using it, and though we have our own accounting features they might want to build it into InDinero too if they're using it already.
Congrats on the coverage!