Several months ago my AirBnB (2FA enabled) account was compromised. The scammer booked me for a property - the listing populated with blatant stock photos, no ratings - that was stated to be somewhere in England, but the pin on the map was somewhere in the ocean off the west coast of South America.
Once I raised the issue with them, I didn't hear from them for over a week. While I was concerned about the ~$1000 they owed me, I was equally concerned that someone had accessed my account. After about a week had passed I got them on the phone again and applied a little pressure, and a couple days later I had my refund. I did this by explaining that I work in the industry and I'm aware of what a big deal the ability to bypass a large company's 2FA is, that there's no excuse to drag their feet over such an obvious scam, and I vaguely alluded to media being interested in a story like this. I don't know how Average Joe would have fared in my case.
By reading the article and this thread there appears to be a variety of ways to conduct a scam on AirBnb.
Once I raised the issue with them, I didn't hear from them for over a week. While I was concerned about the ~$1000 they owed me, I was equally concerned that someone had accessed my account. After about a week had passed I got them on the phone again and applied a little pressure, and a couple days later I had my refund. I did this by explaining that I work in the industry and I'm aware of what a big deal the ability to bypass a large company's 2FA is, that there's no excuse to drag their feet over such an obvious scam, and I vaguely alluded to media being interested in a story like this. I don't know how Average Joe would have fared in my case.
By reading the article and this thread there appears to be a variety of ways to conduct a scam on AirBnb.