Taking the govt. services online is generally a good idea, but there are a lot of minefields along the way and is inherently tied to the country in question.
I can only speak from the context of India where many things have indeed moved online, but are not exactly accessible. For one thing, they are essentially restricted to a small class of English speakers - which is expected since the English-speaking elite have a monopoly on education and thus technological literacy. This has meant that all the small shops which are now forced to file GST invoices (3 times a month ?) need to hire touts of some kind to get their work done. There are touts for everything, since very few people have computers or the necessary skills to use them - touts for filling in passport applications, for filling in DL forms etc.... and frankly it's all very frustrating, since you'll have to take a printout of the online application and visit some Indian Babu anyway.
Since "Indians" have been decided by the rulers to be essentially corrupt, it has also meant that there is no escape from the inflexibility of the straightjacket that is the Indian bureaucracy. Classic case of extremely poor people employed as manual labour being denied food rations because their fingerprints don't match that on record, or simply because the cellular data is patchy has quickly been covered by the UIDAI and their cronies in the government.
The language issue also shows up often because, after 70 years of so-called independence, the country has yet to create a unified transliteration scheme to go along with its "destroy all Indian languages" policy... and different transliterations of brahmi (for instance "sri" and "sree" are both the same श्री) often require absurd name-change announcements and numerous "letters" to random officers (and the usual palm greasing) in order to get access to services.
For much of India's "independence" a extractive state run for a handful of elites generally kept away from governance while its elites enjoyed vacations abroad and went to hospitals in Vienna (other than passing insane, unenforceable laws). I'm generally afraid what the deeply rooted colonial mindset will give rise to, now that it has also has access to technology. UIDAI and its sister schemes was and remains a rather scary venture with what appears to be a view of replicating China's draconian policies.
You are forgetting that Estonia comes nowhere close to India in terms of population and literacy. India is now estimated to have 125 million(and increasing) English speakers. Not sure if all of them are part of "elite" that you're talking about.
I can only speak from the context of India where many things have indeed moved online, but are not exactly accessible. For one thing, they are essentially restricted to a small class of English speakers - which is expected since the English-speaking elite have a monopoly on education and thus technological literacy. This has meant that all the small shops which are now forced to file GST invoices (3 times a month ?) need to hire touts of some kind to get their work done. There are touts for everything, since very few people have computers or the necessary skills to use them - touts for filling in passport applications, for filling in DL forms etc.... and frankly it's all very frustrating, since you'll have to take a printout of the online application and visit some Indian Babu anyway.
Since "Indians" have been decided by the rulers to be essentially corrupt, it has also meant that there is no escape from the inflexibility of the straightjacket that is the Indian bureaucracy. Classic case of extremely poor people employed as manual labour being denied food rations because their fingerprints don't match that on record, or simply because the cellular data is patchy has quickly been covered by the UIDAI and their cronies in the government.
The language issue also shows up often because, after 70 years of so-called independence, the country has yet to create a unified transliteration scheme to go along with its "destroy all Indian languages" policy... and different transliterations of brahmi (for instance "sri" and "sree" are both the same श्री) often require absurd name-change announcements and numerous "letters" to random officers (and the usual palm greasing) in order to get access to services.
For much of India's "independence" a extractive state run for a handful of elites generally kept away from governance while its elites enjoyed vacations abroad and went to hospitals in Vienna (other than passing insane, unenforceable laws). I'm generally afraid what the deeply rooted colonial mindset will give rise to, now that it has also has access to technology. UIDAI and its sister schemes was and remains a rather scary venture with what appears to be a view of replicating China's draconian policies.