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>* I'm asking why their accounts aren't closed.*

Because, churners, are a very small portion of the 20B in revenue Visa generated last year, of which it generated a ~50% profit margin.

The system works so well already, why rock the boat by closing the accounts of a few thousand individuals? It would probably cost more to enforce any such rule than they lose in revenue.




> $20B in revenue Visa generated last year, of which it generated a ~50% profit margin.

I was sure this couldn’t be right... but it absolutely is.

https://s1.q4cdn.com/050606653/files/doc_financials/2018/q4/...


Why wouldn’t it be massive? Infinitely scalable business getting a % of each and every transaction at no marginal cost. It’s basically a tax, there isn’t a better business model out there.

They don’t even take any risk lending money, just a % fee for owning the network, that one has to be on to do business with most people with money nowadays.


And by keeping the churners happy, they might recruit some real losers to the platform by word of mouth!




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