People aren't really keen on taking few hours of their day to repackage and ship back something that is 20-50$.
I often buy things from amazon-like storefronts here in asia and sometimes they refund no questions asked but sometimes they require you to ship it back and 90% of the time it's not worth it. All of these "free returns" policies sound much better than they actually are.
One of more recent anecdotes:
I bought a new keyboard for my Thinkpad which said "genuine" and serial numbers in decription match ones with Lenovo's. The keyboard turned out to be fine but had no backlight. My point is that packing it up and sending it back to neihbouring country is just not worth it. I clicked refund and left a negative review and that's pretty much as far as I'm willing to go for 60$ that I've spent.
I often buy things from amazon-like storefronts here in asia and sometimes they refund no questions asked but sometimes they require you to ship it back and 90% of the time it's not worth it. All of these "free returns" policies sound much better than they actually are.
One of more recent anecdotes: I bought a new keyboard for my Thinkpad which said "genuine" and serial numbers in decription match ones with Lenovo's. The keyboard turned out to be fine but had no backlight. My point is that packing it up and sending it back to neihbouring country is just not worth it. I clicked refund and left a negative review and that's pretty much as far as I'm willing to go for 60$ that I've spent.