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It’s $20/year to get 100GB of space for GoogleOne. Worth it so that you have a paid account with support options.



The author mentions that they are a paying customer.


Google One has support, it's pretty much the only button in the UI when you go there.

EDIT: actually it looks like the support might need to be reached from within the account, so that's still a major problem when you can't get in at all.




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