I recently closed a bank account I opened purely to take advantage of their decent interest.
After draining both accounts online I then called up to close them, the first question was "Who is your favorite superhero?" I blanked, no idea, I set these accounts up like 2 years ago.
No problem they just set me up some new "security" questions after confirming my name/address/dob.
Suffice to say I'm glad they're not holding any of my money now.
My bank uses the mobile app as 2FA when you call in. You first have to login to your mobile app and then have to verify it. That alleviates the stolen phone number issue.
After draining both accounts online I then called up to close them, the first question was "Who is your favorite superhero?" I blanked, no idea, I set these accounts up like 2 years ago.
No problem they just set me up some new "security" questions after confirming my name/address/dob.
Suffice to say I'm glad they're not holding any of my money now.