Oh yeah, DB is indeed extremely bad. Not really related to high speed trains, but I was relying on assistance to switch trains in germany three times (I am blind), and in all cases, nobody showed up despite me registering a day in advance.
In Austria, where I come from, I have been forgotten about exactly once in my whole life. Does tell you something about how well organized the germans apparently are.
Sorry, I shouldnt have implied this has anything to do with the culture in the country. However, it still baffles me that the system in a country which is generally thought of as being very correct would fail so consistently to provide a service they advertise as being functional and well.