I have had the opposite experience. 5 years ago I moved away from my local area to another state that didn't have a branch and signed up for an account at Wells Fargo. It was painful, the UI sucked and the phone app was terrible compared to my credit union.

I'm still with them today and almost never have to go to a branch. They have a great mint-style money manager, mobile deposit, and bill pay. They obviously spent a lot of time working it out. Plus, you don't have to deal with all the BS you do at for profit Wells, Chase, etc

Note: this is for Mountain America Credit Union in Utah