I consider ITIL, Kanban and all other managerial erotic bureaucracy harmful. If I need to document something said by voice I have only to push a button on my deskphone and an mp3 of the conversation with reasonably good audio quality will be created and sent to my mail when I end the call, also I use to have a small portable recorder with a good mic in my pocket, while it's not legally valid it I do not tell others that I'm recording it turn out really useful in few cases.
Fortunately I'm in EU (France) so I have still a bit of choice (less and less, unfortunately) to avoid certain bureaucratic companies too much common in modern English world (and I evidence modern because when UK was a real power and USA was a really strong economy they do NOT have such modern mania or at least it was far far far less developed).
What I simply measure is how much I can do with single tasking concentrated operation vs how much I can do and how bad the resulting quality is when I multitask. The result are simple: the more I try to be quick the more error and time I waste, the more I go calm the best result I achieve.
And while I do not have real consistent data I can see result of a certain kind of work paradigm everyday in any aspect of our society.
Fortunately I'm in EU (France) so I have still a bit of choice (less and less, unfortunately) to avoid certain bureaucratic companies too much common in modern English world (and I evidence modern because when UK was a real power and USA was a really strong economy they do NOT have such modern mania or at least it was far far far less developed).
What I simply measure is how much I can do with single tasking concentrated operation vs how much I can do and how bad the resulting quality is when I multitask. The result are simple: the more I try to be quick the more error and time I waste, the more I go calm the best result I achieve.
And while I do not have real consistent data I can see result of a certain kind of work paradigm everyday in any aspect of our society.