I don't mind being called up, as long as I
1) can choose not to answer the call
2) Am empowered to fix the problem
A common system at our work is that support calls are first passed to a 24 hour helpdesk, who have a decent clue, and have access to fault finding documentation that the development team writes. If X do Y etc.
Only if that documentation fails does it get escalated to the developers. This encourages the developers to write good documentation, and ensures that trivial fixes can be sorted without calling out the developers.
Personally I love it when I get called for 5 minutes on a Saturday morning, tell them to turn it off and on again, and claim a half day off in compensation.
A common system at our work is that support calls are first passed to a 24 hour helpdesk, who have a decent clue, and have access to fault finding documentation that the development team writes. If X do Y etc.
Only if that documentation fails does it get escalated to the developers. This encourages the developers to write good documentation, and ensures that trivial fixes can be sorted without calling out the developers.
Personally I love it when I get called for 5 minutes on a Saturday morning, tell them to turn it off and on again, and claim a half day off in compensation.