I don't think that's quite true. Every conclusion to any question could potentially benefit a business - it doesn't make it untrue. You just have to question the motivation of the report, is it unbiased? Do the conclusions follow? How wide is the scope of the report etc.
It doesn't seem unreasonable that most people should outsource work to a supplier who can specialise in something but it does not, of course, answer the questions about the skills required to manage the outsourcing in some cases. For things like payments, most people outsource anyway and the domain is relatively narrow so there aren't too many gotchas for most people.
It doesn't seem unreasonable that most people should outsource work to a supplier who can specialise in something but it does not, of course, answer the questions about the skills required to manage the outsourcing in some cases. For things like payments, most people outsource anyway and the domain is relatively narrow so there aren't too many gotchas for most people.