That's really interesting to me. I have an account with Bank of China, China Merchants Bank, and used to have one with Agricultural Bank of China (needed it temporarily to receive some money once). My passport full name has 26 characters, including one hyphen and three spaces (I have two middle names). I've never had a trouble making a bank account anywhere (made in multiple cities). I also have no problem linking my online payments (Alipay and WeChat) with my bank accounts and using them to buy things every day.
I have recently had a problem where my Internet line stopped working. Customer service called me and told me it's because my name has a hyphen and their system can't process hyphens. When I talked with them more, it sounds like China Telecom's IT department made some kind of system change that made hyphens impossible to process in names. That sucked, not sure why they would do that when it was perfectly fine before. There may or may not have been a good reason for it from their side, I obviously didn't get to talk with anyone in their IT department about it. So now my China Telecom account has my name all mashed up with no spaces and no hyphens. But banks I'm still OK for some reason.
I'm curious why some people have certain experiences that I don't share. We're all using the same service and system. I'm waiting one day for some Chinese bank IT employee to finally write up a really weird debugging story and submit it to HN for discussion. It would be good to know what's up.
Or... it could be a bank employee's user error too, I suppose.
I have recently had a problem where my Internet line stopped working. Customer service called me and told me it's because my name has a hyphen and their system can't process hyphens. When I talked with them more, it sounds like China Telecom's IT department made some kind of system change that made hyphens impossible to process in names. That sucked, not sure why they would do that when it was perfectly fine before. There may or may not have been a good reason for it from their side, I obviously didn't get to talk with anyone in their IT department about it. So now my China Telecom account has my name all mashed up with no spaces and no hyphens. But banks I'm still OK for some reason.
I'm curious why some people have certain experiences that I don't share. We're all using the same service and system. I'm waiting one day for some Chinese bank IT employee to finally write up a really weird debugging story and submit it to HN for discussion. It would be good to know what's up.
Or... it could be a bank employee's user error too, I suppose.