You could easily have written an equally negative article about Americans, which for the longest time created systems that only worked with ASCII. Even a small deviation from that, like Europeans that had name with accented letters could cause trouble. One example is payment systems that refused the transaction if you name had an accented letter. I experienced that as recently as 5-6 years ago.

These problems are rarer these days, but Americans have had 50 years to get it right, the Chinese started much more recently. The cause of the problems are the same in both cases. The system designers are oblivious to or ignore cultures outside their own.