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This is my initial reaction too, but APIs need work for coding, integration, testing, make sure data is sent in the right format, etc, while voice-robot-to-voice-robot will just work out of the box.


You're completely abstracting away all the coding, integration, testing, and "data formatting" (read: grammar) involved in Duplex, which seems to be much more complex than an REST API.


But each side only need to do it once right? At least once per language. No need to deal with interoperability with multiple APIs and integrations.




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