I used Instacart in the past, and ran into many issues with them.
There may not be enough stock for one of your choices, and in that case it is up to the delivery person to pick a replacement.
Even if you ask for no replacements, or to be called in order to pick one over the phone, they may ring you (just to comply with the requirement of calling you) and then select a random replacement. If you happen to have allergies or dietary restrictions: good luck winning the replacement lottery.
I canceled an order because I was notified that 80% of my order wasn't in stock, and they unilaterally reactivated my order for another time, which happened to be a time where I was not available.
This is when I finally decided to switch to Amazon Fresh. To this date, I have had no incidents with them, especially with respect to stock. The only problems I've had with Fresh are:
- Once, they delivered slightly late and I got $10 credit for my next order.
- A few times some items were damaged. Got in contact with customer support and got a refund for all the damaged items.
There may not be enough stock for one of your choices, and in that case it is up to the delivery person to pick a replacement.
Even if you ask for no replacements, or to be called in order to pick one over the phone, they may ring you (just to comply with the requirement of calling you) and then select a random replacement. If you happen to have allergies or dietary restrictions: good luck winning the replacement lottery.
I canceled an order because I was notified that 80% of my order wasn't in stock, and they unilaterally reactivated my order for another time, which happened to be a time where I was not available.
This is when I finally decided to switch to Amazon Fresh. To this date, I have had no incidents with them, especially with respect to stock. The only problems I've had with Fresh are:
- Once, they delivered slightly late and I got $10 credit for my next order.
- A few times some items were damaged. Got in contact with customer support and got a refund for all the damaged items.