Mediated solutions are better than the alternatives of the perpetrator getting a criminal record or the shopkeeper deciding to break the shoplifter's fingers. These systems can and should be improved to avoid life-ruining spirals (bad for society), but there has to be some form of consequences for the perpetrator. Otherwise, victims would have to pay the costs of their victimization while the abusers learn nothing (also bad for society).

Promise should "do that" if they can improve the process relative to the status quo.