I am on my fifth month of waiting for my account to be unfrozen so I can withdraw my funds. I managed to get through once by phone (was assured that the issue was being resolved) and once via email (same) but for the past two months, nothing. I believe the CEO and probably several other employees are on HN so if any of them see this - please get your act together. Scaling is great but customer support needs to come along for the ride first.
If anyone is wondering, this happened because I accidentally opened the app while on vacation in a country that the US sanctions.
It went from being two figures to three figures, so we're not talking about a lot. I'm more mad about having spent a total of around 5 hours waiting on hold at this point - makes my experiences with Comcast customer service seem hyper efficient by comparison!
If anyone is wondering, this happened because I accidentally opened the app while on vacation in a country that the US sanctions.